Workflow · 2 minutes
Document a support issue without exposing customer data
Capture what the customer sees, remove personal information, and paste a clean image into the ticket.
You’ll need
- The account or page showing the problem
Steps
- Capture the relevant partUse Select region for the part of the page that matters, or Visible area if the whole screen is relevant.
- Redact personal dataPress B and cover names, emails, addresses, order and card numbers. Use Solid for payment or identity data.
- Point to the problemAdd one arrow and one short note so the next person understands the issue immediately.
- Copy into the ticketWith nothing selected press Ctrl+C, then paste into your help desk or chat tool.
Result: A clear image in the ticket that shows the issue without putting customer data into another system.
Tips
- Check the browser tab title and address bar in Visible area captures; they can contain personal details too.
- Copying puts the image on your clipboard only; nothing is uploaded by Capurize.
Who uses this workflow
Related guides
How to redact sensitive information in screenshots safely
Why a black box isn’t always enough, the difference between blur, pixelate and solid redaction, and a checklist before you share.
How to screenshot a single element of a web page
Capture just one table, card, chart or section of a page, even when it is taller than your screen.
Do this with Capurize
Full-page capture, annotation, redaction and PDF export, free during launch.